Hawk Security Systems | Home and Business Security Serving Virginia and West Virginia since 1990

Support

Do you have questions about your Hawk Security system? Is the keypad beeping? Is there an error message on the screen? Well, you have  come to the right place! In this secton of the site, we will address the most common problems and solutions. If you do not find what you need on this page, please feel free to contact us for help or to schedule a service call.

Note: Hawk Security Systems recommends periodic (weekly) testing of security systems.

First off, we need to identify which product you have. Please select a tab  (security systems, or camera systems) below, then click on the image below that matches the system or keypad that you have.

• My alarm is going off, what do I do? - Enter your four digit code to disarm the system. If you make a mistake while entering the code, press the '#' key and re-enter the code. In some situations, the siren may sound for another 10-15 seconds.
• Keypad beeping, yellow trouble light lit: press * 2 to view the trouble status. The keypad may display "System trouble service required", press * again to view the trouble.
• Turning 'Door Chime' on and off: Press * 4 to toggle door chime on / off.
• What does the 'Exit' button do? - If the exit button is programmed, it would allow for you to leave through an entry/exit door while the system is armed to stay without setting the alarm off, and toggling the system into away mode.
• Bypassing zones: Press * 1 on the keypad, enter your access code (if required), press the right or left arrow keys repeatedly until the zone you wish to bypass is displayed on the screen, then press *. Bypassing lasts for one arming and disarming cycle. It is not possible to indefinitely bypass a zone.
• Resetting a smoke detector: make sure that there is not smoke or dust in the air around the detector, enter your code to silence the siren, press * 72
• The time and date are wrong, how do I fix it? - Press *6 on the keypad, then enter the system master code. Once in the menu, use the right and left arrow keys to navigate through the menu; press * when the screen says 'Time and Date'. *Note* the time must be entered in military or 24 hour time - for example 2:27 PM is 12:00 + 2:27 = 14:27.

• My alarm is going off, what do I do? - Enter your four digit code to disarm the system. If you make a mistake while entering the code, press the '#' key and re-enter the code. In some situations, the siren may sound for another 10-15 seconds.
• Keypad beeping, yellow trouble light lit: press * 2 to view the trouble status. The keypad may display "System trouble service required", press * again to view the trouble.
• Turning 'Door Chime' on and off: Press * 4 to toggle door chime on / off.
• Bypassing zones: Press * 1 on the keypad, enter your access code (if required), press the right or left arrow keys repeatedly until the zone you wish to bypass is displayed on the screen, then press *. Bypassing lasts for one arming and disarming cycle. It is not possible to indefinitely bypass a zone.
• How do I reset a fire zone? If the zone in alarm is a smoke detector, make sure that there is not smoke or dust in the air around the detector; likewise, if the alarm is for a pull station, you will need to reset the pull station prior to resetting the alarm panel. To reset the alarm panel, enter your code twice - once to silence the siren or horn strobes, and the second time to reset the detector. For a commercial fire system, the code is usually 1234. This code is only programmed to silence and reset fire, and does not operate the security zones.
• The time and date are wrong, how do I fix it? - Enter the system master code, then press 9 for system master options. Once in the system master menu, use the right and left arrow keys to navigate until you see either 'System Time' or 'System Date', press * to select the menu item, press # to exit the menu.

  *Note* the time must be entered in military or 24 hour time - for example 2:27 PM is 12:00 + 2:27 = 14:27.

• My alarm is going off, what do I do? Enter your four digit code to disarm the system, the siren may continue to sound for 10-15 seconds in some situations.
• The trouble light is lit, and the panel is beeping: Press * 2 to view the trouble conditions, if the keypad says 'View Trouble Service Required' press * again to view the trouble.
• How do I bypass a zone? Press * 1 on the keypad, enter your access code (if required), press the right or left arrow keys repeatedly until the zone you wish to bypass is displayed on the screen, then press *. Bypassing lasts for one arming and disarming cycle. It is not possible to indefinitely bypass a zone.
• Turning door chime on and off: Press * 4 to toggle door chime on and off.
• The time and date are wrong, how do I fix it? Press *6 on the keypad, then enter the system master code. Once in the menu, use the right and left arrow keys to navigate through the menu; press * when the screen says 'Time and Date'. *Note* the time must be entered in military or 24 hour time - for example 2:27 PM is 12:00 + 2:27 = 14:27.
• What does the exit button do? If the exit button is programmed, it would allow for you to leave through an entry/exit door while the system is armed to stay without setting the alarm off, and toggling the system into away mode.
• My keypad is completely blank, or has a flashing yellow trouble light: The batteries in the keypad may already be dead, or dying. Your keypad takes 4 AA size batteries. Refer to the instructions below for battery replacement.

• Call to place your account on test prior to replacing the batteries! The keypad tamper switch may be active!
• Slide the keypad up and out to remove it from the mounting plate.
• The battery compartment should be open once the keypad is off the wall, remove and replace the batteries - be sure to get the polarity correct. Your keypad may be damaged if the batteries are installed incorrectly!
• Place the keypad back on it's mounting plate.

• My Alarm is going off, what do I do? Enter your four digit code, if you make a mistake while entering your code, press '#' and try again.
• The trouble light is lit, and the keypad is beeping: Press * 2 to view the trouble code, the zone lights will light up to indicate the trouble condition -  see the table of trouble codes (below).
• How do I bypass a zone? Press * 1 then press the zone number. The zone number light will come on to indicate that that zone has been bypassed. Press '#' to exit bypass mode.
• How do I turn door chime on and off? Press * 6 (enter master code) 6 to toggle door chime on / off.
• How do I reset a smoke detector?   Press * momentarily, then hold the 4 key for several seconds.

• My system is going off, what do I do? - Press the disarm button, then enter your code.
• The keypad beeps, and shows a '*' on the screen: Press ** to display full system status. This will show any faults or trouble conditions.
• Bypassing a detector or sensor: Press # enter your code, then enter the sensor number. Example with 4233 as the code and 17 as the sensor: # 4233 17.
• Resetting a smoke detector: Disarm the system twice - press disarm, your code, disarm, and your code.
• Turning door chime on and off: Enter 7 then 1 on the keypad
• The time and date are wrong, how do I fix it? - Press 9 then enter your code to access the system menu, use the up and down arrow keys to navigate the menu and hit '#' when Time or Date is displayed on the screen. Enter the new time or date and hit '#'. To exit the system menu, use the up and down arrow keys to navigate until you see 'Exit Programming' on the keypad, hit '#'.

• My system is going off, what do I do? Press 'Disarm', then enter your four digit code to disarm the system. 
• My system keeps beeping: This may indicate a trouble condition, press the 'Status' button to hear the system status including: open zones, alarm history, system troubles, open sensors, and bypassed sensors.
• Turning door chime on and off: Press either the up or the down arrow key to scroll through the menu until you see 'Chime', press 'OK', and enter your code. The system will display the current chime setting, press the up or down arrow key to change, press 'OK' to accept the change, press 'Status' to exit.
• Bypassing a device or sensor: Press 'Bypass', enter your code, then use the up and down arrows to scroll through the zone names. When the zone that you wish to bypass shows on the screen, press 'OK'.
• The time and date are wrong, how do I fix it? Press either the up or the down arrow key to scroll through the menu until you see 'Set Clock', press 'OK', and scroll up and down using the arrow keys to set the hour, press 'OK', use the up and down arrow keys to set the minute, press 'OK', use the up and down arrows to set AM or PM, and press 'OK'. Now use the up and down arrow keys to navigate the menu until you see 'Set Date'' press 'OK', punch in your code and press 'OK' again. Now use the up and down arrow keys to select the correct year, press 'OK', use the up and down arrow keys to select the correct month and press 'OK', use the up and down arrow keys to select the correct day and press 'OK'. Press 'Status' twice to exit.
• How do I replace the batteries in my wireless touchpad? Your GE wireless touchpad contains 3 AAA batteries, refer to this document (here) for detailed instructions on replacing the batteries. 
  

GE Alliance Series

(click here for full user's manual) (click here for basic keypad function sheet) (click here for Alliance Enterprise software instructions)

• My system is going off, what do I do? - enter your four digit code, press off, enter the partition number (manager codes only) Example with code 1236 and partition 1: you would enter 1236 off 1
• The keypad shows 'DGP Tamper': This means that one of the alarm boxes has been opened, or is still open. This message will not clear until all the tamper conditions have cleared. To clear the message, disarm your system by entering your code, off, then 0. Example xxxx off 0 If this message will not clear, call for service.
• The time and date are wrong, how do I fix it? This is easiest done through the Alliance software, but it can be done at the keypad. To program the time from the keypad: press the menu button folowed by your code, then press 15 'enter' 2 'enter' then punch in the hour 'HH' and press 'enter', punch in the minutes 'MM' and press 'enter', punch the seconds 'SS' and press 'enter', punch in the day 'DD' and press 'enter', punch in the month 'MM' and press 'enter', then punch the year 'YY' and press 'enter'. Press 'clear' twice to return to the status screen.
• To bypass a zone or sensor: Press 'menu' punch in your code and press 'enter', punch in 10 and press 'enter', punch in the zone number to bypass (example 69) and press 'enter'.